SHIPPING & DELIVERY

Shipping Details

Shipping Fees

At YAWWALK, we offer free shipping for all orders within the United States. Please note that this policy does not apply to orders from Alaska, Puerto Rico, Hawaii, APO, FPO, DPO, and international locations. We apologize for any inconvenience caused and are available to assist you with any questions or concerns.

Estimated Time of Arrival

Orders are typically processed and shipped within 1-2 business days. For in-stock items, you can expect delivery within 3-5 days. However, pre-order items may have variable delivery times and typically ship within 2-4 weeks. Thank you for your understanding.

Shipping Carriers

We are pleased to announce that our orders are usually shipped through UPS, USPS, FedEx, and LTL. For bulk order inquiries, please contact us at support@yawwalk.com.

Delivery Date

We kindly request that you make arrangements for delivery in advance. Our shipping carrier will contact you 24 to 48 hours prior to delivery to coordinate the schedule based on their availability. Deliveries are typically made during regular business hours, Monday through Friday, within a 4-hour window.

For small items such as lamps, pillows, or throws, we utilize courier delivery services for prompt shipment. Please note that couriers do not schedule specific delivery times in advance, and a signature is not required upon delivery. If you are unavailable to receive the package, it will be left at your doorstep.

To ensure a smooth delivery experience, please inform the carrier of any circumstances that may affect the process, such as:

  • Dead-end street
  • Narrow driveway
  • Island locations requiring ferry access
  • Specific parking requirements for the delivery truck
  • Alternate delivery locations like side doors or garage entrancesDelivery Appointment

Additional fees may apply for special delivery requirements. We appreciate your cooperation.

Delivery Appointment

We are committed to providing a seamless delivery process for your order. The shipping carrier will contact you 24 to 48 hours prior to delivery to confirm the date and schedule. Deliveries are typically made between 7 am and 6 pm on the designated day.

For orders shipped to multi-dwelling residences, it is mandatory for the recipient to be present during delivery, regardless of the selected signature-on-delivery option. Failure to be present during the scheduled delivery time may result in re-delivery or return fees.

We appreciate your cooperation in ensuring a successful delivery.

Storage Fees (Special Case)

To ensure a smooth delivery process, the carrier will make every effort to schedule the delivery of your order in advance. If, for any reason, delivery cannot be made within 5 days of the initial contact with you, daily storage fees may apply. It is important that you promptly respond to the carrier's call or contact them as soon as possible to avoid potential storage fees.

We encourage you to closely monitor the status of your order to minimize any potential fees such as re-delivery, storage, or return fees. As standard practice, we will send you an email notification once your order has shipped or is ready for delivery. If you haven't received an email or would like to check the status of your order, please don't hesitate to reach out to us at support@yawwalk.com. Our customer service team will respond within 1 business day.

We also recommend creating an account with us when placing an order, as it will help you easily track the status of your order. Thank you for choosing YAWWALK as your supplier.

Note

Our delivery service does not include installation or assembly. However, all necessary tools and parts required for assembly will be included in the package. If you encounter any difficulties during assembly, please don't hesitate to contact us for assistance. You can reach our customer service team at support@yawwalk.com, and we typically respond within 1 business day.

Shipping FAQs

Item Damaged

To ensure the safe delivery of your furniture, we employ various protective packaging methods. However, in rare cases, damage may still occur during transit. We kindly ask that you inspect your package or item as soon as it arrives to check for any damages or defects.

If you discover any issues with your delivery, please contact our customer service team within 24 hours of receiving it. For face-to-face deliveries, please make sure to note any damages or defects on the delivery receipts and bill of lading, and report them to our customer service team within 24 hours. In cases of severe damage, please refuse the delivery and clearly note "Refused Due to Damage" on the bill of lading.

If damage is discovered after the carrier has left, please contact us promptly and provide details such as the condition of the package upon receipt, how it was received (left at the front door, signed for, etc.), and a description of the damage.

Please note that you may be asked to provide photos or videos of the damaged area for our investigation. Do not discard any shipping boxes, product packaging, or the product itself until further instructions are provided. Additionally, do not return the item to the warehouse without contacting customer service and obtaining a return authorization. Please follow the carrier's claim process to ensure a successful resolution.

Note

To ensure successful processing of any damage claims, please follow these steps:

  1. Retain all original packaging, including shipping boxes and product packaging.
  2. Do not discard the damaged item, as it may need to be inspected by the carrier.
  3. Contact our customer service immediately to report the damage and request a return authorization before shipping the item back to the warehouse.
  4. Provide any requested images or videos of the damaged area to assist with the claims process.
  5. Follow the carrier's claims process to ensure a successful resolution.

If you have any questions or concerns, please feel free to contact our customer service team for assistance.